FAQ Category: Ticket Support

How long are tickets being sold and how long are changes possible?

Please mind that all staff members are needed on-site during events for preparation and other tasks several days before the event starts. Therefore, incoming payments or requests cannot be processed in time. We can only guarantee that payments which arrive 1 week prior to the event will be processed in time. If you make your Read More …

Can I cancel a ticket?

Cancelations are possible up to 4 weeks prior to the event. After that, cancelations are no longer offered. Orders may be canceled without a cancelation fee within 14 days from purchase. The legal right of revocation does not apply. For later cancelations, a cancelation fee applies. The cancelation fee is 15,- € per ticket for standard Read More …

Can I downgrade a ticket?

For downgrades, the same regulations apply as for canceling a ticket. Downgrades are therefore possible up to 4 weeks prior to the event. If the downgrade is requested later than 14 days after purchase, a cancelation fee may apply. In case of a downgrade, the difference between the old and new ticket price (minus a Read More …

Where can I get help or ask questions?

Please check first if your question is already listed on this FAQ page. If not, you can contact the ticket support via support@pony-events.eu. Please mind that all event staff works on a voluntary basis in their free-time and therefore cannot offer 24/7 immediate support.

Are tickets transferable?

In general, tickets are personalized and not transferable. If you want to transfer a ticket to another person, please use this form to request a change of the ticket holder. If you have bought a ticket as a gift, please use this form to notify us.