FAQ Category: Ticket Support

Covid-19 Pandemic

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

My ticket hasn’t arrived yet. What can I do?

Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.   If you can’t find the ticket, please use the “Lost Ticket” form in our ticket shop. If this doesn’t work, pease contact support@pony-events.eu to request a copy.

When will the ticket be delivered?

When paying with PayPal or credit card, the ticket will be delivered immediately after the payment is processed. Please check your spam or junk folder, as the generated e-mails are falsely recognized as spam by some spam filters. If you pay via bank transfer, it may take up to 14 days to process your payment Read More …

Do I have to print the ticket?

No, the ticket can also be presented on a smartphone or tablet. We only need to scan the QR or barcode. Please mind that the check-in process is heavily slowed down if the barcode cannot be scanned properly.

I am not sure if I have already bought a ticket.

Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur. If this doesn’t work or if you are still unsure, please contact support@pony-events.eu. If you are unsure, please do not place another order but contact us first. If Read More …

How will the ticket be delivered?

After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there. Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.

My ticket hasn’t arrived yet. What can I do?

Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters. If you can’t find the ticket, please use the “Lost Ticket” form in our shop to request another copy. If this does not work either, please contact us via support@pony-events.eu.

I need more time for my payment. What can I do?

Please contact us as soon as possible via e-mail to make an arrangement.  After the payment term is exceeded, orders will not be canceled. You will receive a payment reminder as you have placed a binding order. If you do not react to this payment reminder, dunning costs may be raised. In your own interest, Read More …

How much time do I have to pay for a ticket?

Tickets have to be paid within 14 days from purchase. After that, you might receive a payment reminder. The ticket has to be paid prior to the event. All unpaid tickets will be canceled as soon as the venue opens.