For downgrades, the same regulations apply as for canceling a ticket. Downgrades are therefore possible up to 4 weeks prior to the event. If the downgrade is requested later than 14 days after purchase, a cancelation fee may apply. In case of a downgrade, the difference between the old and new ticket price (minus a Read More …
Please check first if your question is already listed on this FAQ page. If not, you can contact the ticket support via support@pony-events.eu. Please mind that all event staff works on a voluntary basis in their free-time and therefore cannot offer 24/7 immediate support.
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