I have lost my ticket. What can I do?
Please use the form “Lost Ticket” in our ticket shop. If this does not work, please send an e-mail to support@pony-events.eu.
FAQ Category: General
Will tickets be sold at the event (Box Office)?
Tickets will be sold at the box office as long as the maximum capacity of the venue is not exceeded. Because the maximum capacity is limited due to safety regulations, we cannot guarantee that tickets will be available at the box office. Reservations are also not possible in any case. Please also mind that the Read More …
Can I get a receipt?
Yes, please contact support@pony-events.eu.
Do you sell day tickets?
We do not sell day tickets in our online shop. If the maximum capacity of the venue is not exceeded, we may sell day tickets at the box office.
How long are tickets being sold and how long are changes possible?
Please mind that all staff members are needed on-site during events for preparation and other tasks several days before the event starts. Therefore, incoming payments or requests cannot be processed in time. We can only guarantee that payments which arrive 1 week prior to the event will be processed in time. If you make your Read More …
Where can I see the terms and conditions?
You can find all terms and conditions here. For single events, special rules or regulations may apply. These are given on the event website.
What kinds of data are raised and how are they protected?
Please refer to this site for any questions on privacy and data protection. During the order process, we need your name, address, e-mail address and in some cases other data to order personalized goodies or to check if discounts apply. This data is necessary to fulfill contractual duties.
Where can I find the ticket prices?
Please refer to the event site and our ticket shop.
Does the legal right of revocation apply?
For ticket orders, this right of revocation does not apply. The right of revocation for online or remote purchases is defined in § 312g of the German Civil Code (Bürgerliches Gesetzbuch – BGB). Ticket purchases are excluded from this regulation (§ 312g (2) No. 9 BGB). According to our terms and conditions, we grant Read More …
Can I cancel a ticket?
Cancelations are possible up to 4 weeks prior to the event. After that, cancelations are no longer offered. Orders may be canceled without a cancelation fee within 14 days from purchase. The legal right of revocation does not apply. For later cancelations, a cancelation fee applies. The cancelation fee is 15,- € per ticket for standard Read More …