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Deutsch (German)
Due to COVID-19, GalaCon 2021 will be postponed to 2022. All Info here. Tickets stay valid, but refunds are possible. Form for Refunds here.
Please refer these FAQ for any issues. If you can’t find an answer, please feel free to write an E-Mail to support@pony-events.eu.
Support Forms:
At the event
This post is also available in:
Deutsch (German)
No, the ticket can also be presented on a smartphone or tablet. We only need to scan the QR or barcode.
Please mind that the check-in process is heavily slowed down if the barcode cannot be scanned properly.
This post is also available in:
Deutsch (German)
Delivery
This post is also available in:
Deutsch (German)
Yes, please contact support@pony-events.eu.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there.
Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.
If you can’t find the ticket, please use the “Lost Ticket” form in our shop to request another copy. If this does not work either, please contact us via support@pony-events.eu.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.
If you can’t find the ticket, please use the “Lost Ticket” form in our ticket shop. If this doesn’t work, pease contact support@pony-events.eu to request a copy.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
When paying with PayPal or credit card, the ticket will be delivered immediately after the payment is processed. Please check your spam or junk folder, as the generated e-mails are falsely recognized as spam by some spam filters.
If you pay via bank transfer, it may take up to 14 days to process your payment as all bank payments have to be processed manually. Please also mind that no payments can be processed on weekends or holidays.
This post is also available in:
Deutsch (German)
General
This post is also available in:
Deutsch (German)
Cancelations are possible up to 4 weeks prior to the event. After that, cancelations are no longer offered.
Orders may be canceled without a cancelation fee within 14 days from purchase. The legal right of revocation does not apply.
For later cancelations, a cancelation fee applies.
The cancelation fee is
- 15,- € per ticket for standard tickets
- 25,- € per ticket for packages with extra perks (3 months prior to the event)
- 35,- € per ticket for packages with extra perks (less than 3 months prior to the event)
In special cases, we may waive the cancelation fee. Such cases could be
- illnesses or other health conditions
- unforseeable important personal or family events
- unforseeable professional commitments
- unforseeable commitments due to a voluntary service (e.g. Red Cross)
Tickets can also be transferred to another holder at any time.
To cancel a ticket, please fill out the Cancelation Form and name any reasons if necessary.
You will receive an answer within 14 days.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
For downgrades, the same regulations apply as for canceling a ticket.
Downgrades are therefore possible up to 4 weeks prior to the event. If the downgrade is requested later than 14 days after purchase, a cancelation fee may apply.
In case of a downgrade, the difference between the old and new ticket price (minus a possible cancelation fee) will be refunded.
For a downgrade, please fill out the Downgrade Form. You will receive an answer within usually 14 days.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Yes, please contact support@pony-events.eu.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
No, the ticket can also be presented on a smartphone or tablet. We only need to scan the QR or barcode.
Please mind that the check-in process is heavily slowed down if the barcode cannot be scanned properly.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please mind that all staff members are needed on-site during events for preparation and other tasks several days before the event starts. Therefore, incoming payments or requests cannot be processed in time.
We can only guarantee that payments which arrive 1 week prior to the event will be processed in time. If you make your payment later, please bring a receipt.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there.
Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.
If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.
If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please use the form “Lost Ticket” in our ticket shop. If this does not work, please send an e-mail to support@pony-events.eu.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please check first if your question is already listed on this FAQ page.
If not, you can contact the ticket support via support@pony-events.eu.
Please mind that all event staff works on a voluntary basis in their free-time and therefore cannot offer 24/7 immediate support.
This post is also available in:
Deutsch (German)
Merchandise Shop
This post is also available in:
Deutsch (German)
At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.
This post is also available in:
Deutsch (German)
Payment
This post is also available in:
Deutsch (German)
Yes, please contact support@pony-events.eu.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Tickets have to be paid within 14 days from purchase. After that, you might receive a payment reminder.
The ticket has to be paid prior to the event. All unpaid tickets will be canceled as soon as the venue opens.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please contact us as soon as possible via e-mail to make an arrangement.
After the payment term is exceeded, orders will not be canceled. You will receive a payment reminder as you have placed a binding order.
If you do not react to this payment reminder, dunning costs may be raised.
In your own interest, please contact us as soon as possible to avoid unnecessary expenses and effort.
This post is also available in:
Deutsch (German)
Returns, Cancelations and Changes
This post is also available in:
Deutsch (German)
In general, tickets are personalized and not transferable.
If you want to transfer a ticket to another person, please use this form to request a change of the ticket holder.
If you have bought a ticket as a gift, please use this form to notify us.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Cancelations are possible up to 4 weeks prior to the event. After that, cancelations are no longer offered.
Orders may be canceled without a cancelation fee within 14 days from purchase. The legal right of revocation does not apply.
For later cancelations, a cancelation fee applies.
The cancelation fee is
- 15,- € per ticket for standard tickets
- 25,- € per ticket for packages with extra perks (3 months prior to the event)
- 35,- € per ticket for packages with extra perks (less than 3 months prior to the event)
In special cases, we may waive the cancelation fee. Such cases could be
- illnesses or other health conditions
- unforseeable important personal or family events
- unforseeable professional commitments
- unforseeable commitments due to a voluntary service (e.g. Red Cross)
Tickets can also be transferred to another holder at any time.
To cancel a ticket, please fill out the Cancelation Form and name any reasons if necessary.
You will receive an answer within 14 days.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Yes, this is possible. Please use this form to request changes.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
For downgrades, the same regulations apply as for canceling a ticket.
Downgrades are therefore possible up to 4 weeks prior to the event. If the downgrade is requested later than 14 days after purchase, a cancelation fee may apply.
In case of a downgrade, the difference between the old and new ticket price (minus a possible cancelation fee) will be refunded.
For a downgrade, please fill out the Downgrade Form. You will receive an answer within usually 14 days.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.
If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.
If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.
This post is also available in:
Deutsch (German)
Terms and Conditions
This post is also available in:
Deutsch (German)
In general, tickets are personalized and not transferable.
If you want to transfer a ticket to another person, please use this form to request a change of the ticket holder.
If you have bought a ticket as a gift, please use this form to notify us.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Cancelations are possible up to 4 weeks prior to the event. After that, cancelations are no longer offered.
Orders may be canceled without a cancelation fee within 14 days from purchase. The legal right of revocation does not apply.
For later cancelations, a cancelation fee applies.
The cancelation fee is
- 15,- € per ticket for standard tickets
- 25,- € per ticket for packages with extra perks (3 months prior to the event)
- 35,- € per ticket for packages with extra perks (less than 3 months prior to the event)
In special cases, we may waive the cancelation fee. Such cases could be
- illnesses or other health conditions
- unforseeable important personal or family events
- unforseeable professional commitments
- unforseeable commitments due to a voluntary service (e.g. Red Cross)
Tickets can also be transferred to another holder at any time.
To cancel a ticket, please fill out the Cancelation Form and name any reasons if necessary.
You will receive an answer within 14 days.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
For downgrades, the same regulations apply as for canceling a ticket.
Downgrades are therefore possible up to 4 weeks prior to the event. If the downgrade is requested later than 14 days after purchase, a cancelation fee may apply.
In case of a downgrade, the difference between the old and new ticket price (minus a possible cancelation fee) will be refunded.
For a downgrade, please fill out the Downgrade Form. You will receive an answer within usually 14 days.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.
If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.
If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.
This post is also available in:
Deutsch (German)
Ticket Booking
This post is also available in:
Deutsch (German)
In general, tickets are personalized and not transferable.
If you want to transfer a ticket to another person, please use this form to request a change of the ticket holder.
If you have bought a ticket as a gift, please use this form to notify us.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Yes, this is possible. Please use this form to request changes.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Yes, please contact support@pony-events.eu.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please mind that all staff members are needed on-site during events for preparation and other tasks several days before the event starts. Therefore, incoming payments or requests cannot be processed in time.
We can only guarantee that payments which arrive 1 week prior to the event will be processed in time. If you make your payment later, please bring a receipt.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Tickets have to be paid within 14 days from purchase. After that, you might receive a payment reminder.
The ticket has to be paid prior to the event. All unpaid tickets will be canceled as soon as the venue opens.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there.
Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.
If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.
If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please use the form “Lost Ticket” in our ticket shop. If this does not work, please send an e-mail to support@pony-events.eu.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please contact us as soon as possible via e-mail to make an arrangement.
After the payment term is exceeded, orders will not be canceled. You will receive a payment reminder as you have placed a binding order.
If you do not react to this payment reminder, dunning costs may be raised.
In your own interest, please contact us as soon as possible to avoid unnecessary expenses and effort.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.
If you can’t find the ticket, please use the “Lost Ticket” form in our ticket shop. If this doesn’t work, pease contact support@pony-events.eu to request a copy.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
When paying with PayPal or credit card, the ticket will be delivered immediately after the payment is processed. Please check your spam or junk folder, as the generated e-mails are falsely recognized as spam by some spam filters.
If you pay via bank transfer, it may take up to 14 days to process your payment as all bank payments have to be processed manually. Please also mind that no payments can be processed on weekends or holidays.
This post is also available in:
Deutsch (German)
Ticket Support
This post is also available in:
Deutsch (German)
In general, tickets are personalized and not transferable.
If you want to transfer a ticket to another person, please use this form to request a change of the ticket holder.
If you have bought a ticket as a gift, please use this form to notify us.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Cancelations are possible up to 4 weeks prior to the event. After that, cancelations are no longer offered.
Orders may be canceled without a cancelation fee within 14 days from purchase. The legal right of revocation does not apply.
For later cancelations, a cancelation fee applies.
The cancelation fee is
- 15,- € per ticket for standard tickets
- 25,- € per ticket for packages with extra perks (3 months prior to the event)
- 35,- € per ticket for packages with extra perks (less than 3 months prior to the event)
In special cases, we may waive the cancelation fee. Such cases could be
- illnesses or other health conditions
- unforseeable important personal or family events
- unforseeable professional commitments
- unforseeable commitments due to a voluntary service (e.g. Red Cross)
Tickets can also be transferred to another holder at any time.
To cancel a ticket, please fill out the Cancelation Form and name any reasons if necessary.
You will receive an answer within 14 days.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Yes, this is possible. Please use this form to request changes.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
For downgrades, the same regulations apply as for canceling a ticket.
Downgrades are therefore possible up to 4 weeks prior to the event. If the downgrade is requested later than 14 days after purchase, a cancelation fee may apply.
In case of a downgrade, the difference between the old and new ticket price (minus a possible cancelation fee) will be refunded.
For a downgrade, please fill out the Downgrade Form. You will receive an answer within usually 14 days.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Yes, please contact support@pony-events.eu.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
No, the ticket can also be presented on a smartphone or tablet. We only need to scan the QR or barcode.
Please mind that the check-in process is heavily slowed down if the barcode cannot be scanned properly.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please mind that all staff members are needed on-site during events for preparation and other tasks several days before the event starts. Therefore, incoming payments or requests cannot be processed in time.
We can only guarantee that payments which arrive 1 week prior to the event will be processed in time. If you make your payment later, please bring a receipt.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Tickets have to be paid within 14 days from purchase. After that, you might receive a payment reminder.
The ticket has to be paid prior to the event. All unpaid tickets will be canceled as soon as the venue opens.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there.
Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.
If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.
If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please use the form “Lost Ticket” in our ticket shop. If this does not work, please send an e-mail to support@pony-events.eu.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please contact us as soon as possible via e-mail to make an arrangement.
After the payment term is exceeded, orders will not be canceled. You will receive a payment reminder as you have placed a binding order.
If you do not react to this payment reminder, dunning costs may be raised.
In your own interest, please contact us as soon as possible to avoid unnecessary expenses and effort.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.
If you can’t find the ticket, please use the “Lost Ticket” form in our shop to request another copy. If this does not work either, please contact us via support@pony-events.eu.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.
If you can’t find the ticket, please use the “Lost Ticket” form in our ticket shop. If this doesn’t work, pease contact support@pony-events.eu to request a copy.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
When paying with PayPal or credit card, the ticket will be delivered immediately after the payment is processed. Please check your spam or junk folder, as the generated e-mails are falsely recognized as spam by some spam filters.
If you pay via bank transfer, it may take up to 14 days to process your payment as all bank payments have to be processed manually. Please also mind that no payments can be processed on weekends or holidays.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please check first if your question is already listed on this FAQ page.
If not, you can contact the ticket support via support@pony-events.eu.
Please mind that all event staff works on a voluntary basis in their free-time and therefore cannot offer 24/7 immediate support.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)