Ticket & Shop FAQ

This post is also available in: Deutsch (German)

Cancelations are possible up to 4 weeks prior to the event. After that, cancelations are no longer offered.

Orders may be canceled without a cancelation fee within 14 days from purchase. The legal right of revocation does not apply.

For later cancelations, a cancelation fee applies.

The cancelation fee is

• 15,- € per ticket for standard tickets
• 25,- € per ticket for packages with extra perks (3 months prior to the event)
• 35,- € per ticket for packages with extra perks (less than 3 months prior to the event)

In special cases, we may waive the cancelation fee. Such cases could be

• illnesses or other health conditions
• unforseeable important personal or family events
• unforseeable professional commitments
• unforseeable commitments due to a voluntary service (e.g. Red Cross)

Tickets can also be transferred to another holder at any time.

To cancel a ticket, please fill out the Cancelation Form and name any reasons if necessary.

You will receive an answer within 14 days.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

For downgrades, the same regulations apply as for canceling a ticket.

Downgrades are therefore possible up to 4 weeks prior to the event. If the downgrade is requested later than 14 days after purchase, a cancelation fee may apply.

In case of a downgrade, the difference between the old and new ticket price (minus a possible cancelation fee) will be refunded.

For a downgrade, please fill out the Downgrade Form. You will receive an answer within usually 14 days.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.

If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.

If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Vouchers and discount codes can be redeemed in our ticket shop during the payment process.

If you have already ordered a ticket, please contact support@pony-events.eu to request a partial refund.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

In general, tickets are personalized and not transferable.

If you want to transfer a ticket to another person, please use this form to request a change of the ticket holder.

If you have bought a ticket as a gift, please use this form to notify us.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Cancelations are possible up to 4 weeks prior to the event. After that, cancelations are no longer offered.

Orders may be canceled without a cancelation fee within 14 days from purchase. The legal right of revocation does not apply.

For later cancelations, a cancelation fee applies.

The cancelation fee is

• 15,- € per ticket for standard tickets
• 25,- € per ticket for packages with extra perks (3 months prior to the event)
• 35,- € per ticket for packages with extra perks (less than 3 months prior to the event)

In special cases, we may waive the cancelation fee. Such cases could be

• illnesses or other health conditions
• unforseeable important personal or family events
• unforseeable professional commitments
• unforseeable commitments due to a voluntary service (e.g. Red Cross)

Tickets can also be transferred to another holder at any time.

To cancel a ticket, please fill out the Cancelation Form and name any reasons if necessary.

You will receive an answer within 14 days.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, this is possible. Please use this form to request changes.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

For downgrades, the same regulations apply as for canceling a ticket.

Downgrades are therefore possible up to 4 weeks prior to the event. If the downgrade is requested later than 14 days after purchase, a cancelation fee may apply.

In case of a downgrade, the difference between the old and new ticket price (minus a possible cancelation fee) will be refunded.

For a downgrade, please fill out the Downgrade Form. You will receive an answer within usually 14 days.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.

If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.

If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Vouchers and discount codes can be redeemed in our ticket shop during the payment process.

If you have already ordered a ticket, please contact support@pony-events.eu to request a partial refund.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

In general, tickets are personalized and not transferable.

If you want to transfer a ticket to another person, please use this form to request a change of the ticket holder.

If you have bought a ticket as a gift, please use this form to notify us.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Cancelations are possible up to 4 weeks prior to the event. After that, cancelations are no longer offered.

Orders may be canceled without a cancelation fee within 14 days from purchase. The legal right of revocation does not apply.

For later cancelations, a cancelation fee applies.

The cancelation fee is

• 15,- € per ticket for standard tickets
• 25,- € per ticket for packages with extra perks (3 months prior to the event)
• 35,- € per ticket for packages with extra perks (less than 3 months prior to the event)

In special cases, we may waive the cancelation fee. Such cases could be

• illnesses or other health conditions
• unforseeable important personal or family events
• unforseeable professional commitments
• unforseeable commitments due to a voluntary service (e.g. Red Cross)

Tickets can also be transferred to another holder at any time.

To cancel a ticket, please fill out the Cancelation Form and name any reasons if necessary.

You will receive an answer within 14 days.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

For downgrades, the same regulations apply as for canceling a ticket.

Downgrades are therefore possible up to 4 weeks prior to the event. If the downgrade is requested later than 14 days after purchase, a cancelation fee may apply.

In case of a downgrade, the difference between the old and new ticket price (minus a possible cancelation fee) will be refunded.

For a downgrade, please fill out the Downgrade Form. You will receive an answer within usually 14 days.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.

If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.

If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

In general, tickets are personalized and not transferable.

If you want to transfer a ticket to another person, please use this form to request a change of the ticket holder.

If you have bought a ticket as a gift, please use this form to notify us.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, this is possible. Please use this form to request changes.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.

If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.

If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Vouchers and discount codes can be redeemed in our ticket shop during the payment process.

If you have already ordered a ticket, please contact support@pony-events.eu to request a partial refund.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

In general, tickets are personalized and not transferable.

If you want to transfer a ticket to another person, please use this form to request a change of the ticket holder.

If you have bought a ticket as a gift, please use this form to notify us.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Cancelations are possible up to 4 weeks prior to the event. After that, cancelations are no longer offered.

Orders may be canceled without a cancelation fee within 14 days from purchase. The legal right of revocation does not apply.

For later cancelations, a cancelation fee applies.

The cancelation fee is

• 15,- € per ticket for standard tickets
• 25,- € per ticket for packages with extra perks (3 months prior to the event)
• 35,- € per ticket for packages with extra perks (less than 3 months prior to the event)

In special cases, we may waive the cancelation fee. Such cases could be

• illnesses or other health conditions
• unforseeable important personal or family events
• unforseeable professional commitments
• unforseeable commitments due to a voluntary service (e.g. Red Cross)

Tickets can also be transferred to another holder at any time.

To cancel a ticket, please fill out the Cancelation Form and name any reasons if necessary.

You will receive an answer within 14 days.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, this is possible. Please use this form to request changes.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

For downgrades, the same regulations apply as for canceling a ticket.

Downgrades are therefore possible up to 4 weeks prior to the event. If the downgrade is requested later than 14 days after purchase, a cancelation fee may apply.

In case of a downgrade, the difference between the old and new ticket price (minus a possible cancelation fee) will be refunded.

For a downgrade, please fill out the Downgrade Form. You will receive an answer within usually 14 days.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.

If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.

If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.

This post is also available in: Deutsch (German)