Ticket & Shop FAQ

This post is also available in: Deutsch (German)

Yes, please contact support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

We only offer one flat shipping rate regardless of the chosen shipping method. The shipping method is chosen later according to size, value and contents of your shipment.

The fee include not only the actual shipping costs, but other sales costs such as shop fees, banking and payment fees, packaging material, accounting fees or transport to the carrier.

For smaller orders, such fees still occur and would lead to higher costs than the actual revenue while for greater orders, the revenue compensate more of those costs.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

For shipments to countries outside of the EU, we include a customs declaration and a commercial invoice. If there are other declarations necessary from our side based on the content or value of a shipment, we will also issue those.

For the inbound customs declaration and the payment of possible fees or taxes, the buyer is responsible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

We will either ship your order via mail or parcel, depending on value, weight and size of the shipment.

If tracking is possible, we will also send you the shipping or tracking number.

Please also read this information regarding shipping costs.

Shipping to USA

For the US, shipments will in most cases be exported via air freight forwarding and then shipped via USPS by a forwarding agency based in Mainland US.

You will receive an USPS tracking number in those cases, but the shipment won’t be trackable until it has left the facilities of the forwarding agency.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there.

Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Because of the agreement between the UK and the EU, there are no known shipping limitations or other issues. We will include an invoice and customs declaration in all shipments to the UK.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Currently, we were not informed about general difficulties or restrictions. Although some carriers have limited their service in certain regions, we are able to find an alternative carrier most of the time.

If there will be difficulties or delays, we will inform the buyer as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.

If you can’t find the ticket, please use the “Lost Ticket” form in our shop to request another copy. If this does not work either, please contact us via support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.  

If you can’t find the ticket, please use the “Lost Ticket” form in our ticket shop. If this doesn’t work, pease contact support@pony-events.eu to request a copy.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

When paying with PayPal or credit card, the ticket will be delivered immediately after the payment is processed. Please check your spam or junk folder, as the generated e-mails are falsely recognized as spam by some spam filters.

If you pay via bank transfer, it may take up to 14 days to process your payment as all bank payments have to be processed manually. Please also mind that no payments can be processed on weekends or holidays.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, please contact support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

We only offer one flat shipping rate regardless of the chosen shipping method. The shipping method is chosen later according to size, value and contents of your shipment.

The fee include not only the actual shipping costs, but other sales costs such as shop fees, banking and payment fees, packaging material, accounting fees or transport to the carrier.

For smaller orders, such fees still occur and would lead to higher costs than the actual revenue while for greater orders, the revenue compensate more of those costs.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

For shipments to countries outside of the EU, we include a customs declaration and a commercial invoice. If there are other declarations necessary from our side based on the content or value of a shipment, we will also issue those.

For the inbound customs declaration and the payment of possible fees or taxes, the buyer is responsible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

We will either ship your order via mail or parcel, depending on value, weight and size of the shipment.

If tracking is possible, we will also send you the shipping or tracking number.

Please also read this information regarding shipping costs.

Shipping to USA

For the US, shipments will in most cases be exported via air freight forwarding and then shipped via USPS by a forwarding agency based in Mainland US.

You will receive an USPS tracking number in those cases, but the shipment won’t be trackable until it has left the facilities of the forwarding agency.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there.

Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Because of the agreement between the UK and the EU, there are no known shipping limitations or other issues. We will include an invoice and customs declaration in all shipments to the UK.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Currently, we were not informed about general difficulties or restrictions. Although some carriers have limited their service in certain regions, we are able to find an alternative carrier most of the time.

If there will be difficulties or delays, we will inform the buyer as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, please contact support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, please contact support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there.

Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.  

If you can’t find the ticket, please use the “Lost Ticket” form in our ticket shop. If this doesn’t work, pease contact support@pony-events.eu to request a copy.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

When paying with PayPal or credit card, the ticket will be delivered immediately after the payment is processed. Please check your spam or junk folder, as the generated e-mails are falsely recognized as spam by some spam filters.

If you pay via bank transfer, it may take up to 14 days to process your payment as all bank payments have to be processed manually. Please also mind that no payments can be processed on weekends or holidays.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, please contact support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there.

Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.

If you can’t find the ticket, please use the “Lost Ticket” form in our shop to request another copy. If this does not work either, please contact us via support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.  

If you can’t find the ticket, please use the “Lost Ticket” form in our ticket shop. If this doesn’t work, pease contact support@pony-events.eu to request a copy.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

When paying with PayPal or credit card, the ticket will be delivered immediately after the payment is processed. Please check your spam or junk folder, as the generated e-mails are falsely recognized as spam by some spam filters.

If you pay via bank transfer, it may take up to 14 days to process your payment as all bank payments have to be processed manually. Please also mind that no payments can be processed on weekends or holidays.

This post is also available in: Deutsch (German)