Ticket Cancelations

This post is also available in: Deutsch (German)

Until June 30th, GalaCon tickets can be canceled without any cancelation fee due to the event postponement. The usual terms do not apply. Please use the following form: https://www.pony-events.eu/ticket-cancelation-covid-19/

Please mind the terms on cancelations. 4 weeks before the event, all cancelations are excluded.


  1. Fill out the form below and give your order number. Please also state if there are any important reasons for your cancelation. 
  2. You will receive a credit invoice stating the refundable amount within up to 14 days.
  3. In time with the credit invoice, you will receive the amount via the respective payment channel.

Ticket Cancelation

Please use this form to cancel a ticket. If you cancel your ticket later than 14 days after purchase, a cancelation fee depending on the ticket tier is subtracted. 4 weeks before the convention, cancelations are no longer possible. Please consult the Ticket FAQ and our terms and conditions for cancellation fees.

Your bank account number and BIC/SWIFT code, PayPal address etc.

Please specify why you want to cancel your ticket. Depending on the given reasons, exceptions may be made to cancelation fees and regulations in your favor.

I agree that PEF may raise and use the given data to handle my inquiry under the conditions of the privacy statement. I have read and agreed to the privacy statement of the PEF
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This post is also available in: Deutsch (German)