Ticket & Shop FAQ

This post is also available in: Deutsch (German)

No, cash payments would heavily slow down the check-in for all visitors and are therefore not accepted.

Even if we might accept cash payment due to special reasons, you will not be able to check-in before the opening ceremony starts.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

We do not sell day tickets in our online shop.

If the maximum capacity of the venue is not exceeded, we may sell day tickets at the box office.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, please contact support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there.

Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.  

If you can’t find the ticket, please use the “Lost Ticket” form in our ticket shop. If this doesn’t work, pease contact support@pony-events.eu to request a copy.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

When paying with PayPal or credit card, the ticket will be delivered immediately after the payment is processed. Please check your spam or junk folder, as the generated e-mails are falsely recognized as spam by some spam filters.

If you pay via bank transfer, it may take up to 14 days to process your payment as all bank payments have to be processed manually. Please also mind that no payments can be processed on weekends or holidays.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, please contact support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

We do not sell day tickets in our online shop.

If the maximum capacity of the venue is not exceeded, we may sell day tickets at the box office.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %.

However, this change does not affect our events which will take place in 2021.

The reduced VAT rates only apply if the service period is between July 1st and December 31st 2020. The relevant date is not the date of purchase or delivery of the ticket, but the actual date of the event.

This means that tickets for GalaCon 2021 and Everfree Encore 2021 will still be subject to the standard VAT rate of 19 % (7 % for accomodation fees). The prices will stay the same.

For merchandising purchased between July 1st and December 31st 2020 as well as tickets for the Series Anniversary on October 10th 2020, the reduced tax rate of 16 % applies.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please mind that all staff members are needed on-site during events for preparation and other tasks several days before the event starts. Therefore, incoming payments or requests cannot be processed in time.

We can only guarantee that payments which arrive 1 week prior to the event will be processed in time. If you make your payment later, please bring a receipt.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there.

Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.

If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.

If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please use the form “Lost Ticket” in our ticket shop. If this does not work, please send an e-mail to support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please refer to this site for any questions on privacy and data protection.

During the order process, we need your name, address, e-mail address and in some cases other data to order personalized goodies or to check if discounts apply. This data is necessary to fulfill contractual duties.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %.

However, this change does not affect our events which will take place in 2021.

The reduced VAT rates only apply if the service period is between July 1st and December 31st 2020. The relevant date is not the date of purchase or delivery of the ticket, but the actual date of the event.

This means that tickets for GalaCon 2021 and Everfree Encore 2021 will still be subject to the standard VAT rate of 19 % (7 % for accomodation fees). The prices will stay the same.

For merchandising purchased between July 1st and December 31st 2020 as well as tickets for the Series Anniversary on October 10th 2020, the reduced tax rate of 16 % applies.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Vouchers and discount codes can be redeemed in our ticket shop during the payment process.

If you have already ordered a ticket, please contact support@pony-events.eu to request a partial refund.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please refer to this site for any questions on privacy and data protection.

During the order process, we need your name, address, e-mail address and in some cases other data to order personalized goodies or to check if discounts apply. This data is necessary to fulfill contractual duties.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, please contact support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

No, cash payments would heavily slow down the check-in for all visitors and are therefore not accepted.

Even if we might accept cash payment due to special reasons, you will not be able to check-in before the opening ceremony starts.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %.

However, this change does not affect our events which will take place in 2021.

The reduced VAT rates only apply if the service period is between July 1st and December 31st 2020. The relevant date is not the date of purchase or delivery of the ticket, but the actual date of the event.

This means that tickets for GalaCon 2021 and Everfree Encore 2021 will still be subject to the standard VAT rate of 19 % (7 % for accomodation fees). The prices will stay the same.

For merchandising purchased between July 1st and December 31st 2020 as well as tickets for the Series Anniversary on October 10th 2020, the reduced tax rate of 16 % applies.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Tickets have to be paid within 14 days from purchase. After that, you might receive a payment reminder.

The ticket has to be paid prior to the event. All unpaid tickets will be canceled as soon as the venue opens.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please contact us as soon as possible via e-mail to make an arrangement. 

After the payment term is exceeded, orders will not be canceled. You will receive a payment reminder as you have placed a binding order.

If you do not react to this payment reminder, dunning costs may be raised.

In your own interest, please contact us as soon as possible to avoid unnecessary expenses and effort.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

In general, tickets are personalized and not transferable.

If you want to transfer a ticket to another person, please use this form to request a change of the ticket holder.

If you have bought a ticket as a gift, please use this form to notify us.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, this is possible. Please use this form to request changes.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.

If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.

If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Vouchers and discount codes can be redeemed in our ticket shop during the payment process.

If you have already ordered a ticket, please contact support@pony-events.eu to request a partial refund.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

In general, tickets are personalized and not transferable.

If you want to transfer a ticket to another person, please use this form to request a change of the ticket holder.

If you have bought a ticket as a gift, please use this form to notify us.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.

If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.

If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

In general, tickets are personalized and not transferable.

If you want to transfer a ticket to another person, please use this form to request a change of the ticket holder.

If you have bought a ticket as a gift, please use this form to notify us.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, this is possible. Please use this form to request changes.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, please contact support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

No, cash payments would heavily slow down the check-in for all visitors and are therefore not accepted.

Even if we might accept cash payment due to special reasons, you will not be able to check-in before the opening ceremony starts.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

We do not sell day tickets in our online shop.

If the maximum capacity of the venue is not exceeded, we may sell day tickets at the box office.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %.

However, this change does not affect our events which will take place in 2021.

The reduced VAT rates only apply if the service period is between July 1st and December 31st 2020. The relevant date is not the date of purchase or delivery of the ticket, but the actual date of the event.

This means that tickets for GalaCon 2021 and Everfree Encore 2021 will still be subject to the standard VAT rate of 19 % (7 % for accomodation fees). The prices will stay the same.

For merchandising purchased between July 1st and December 31st 2020 as well as tickets for the Series Anniversary on October 10th 2020, the reduced tax rate of 16 % applies.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please mind that all staff members are needed on-site during events for preparation and other tasks several days before the event starts. Therefore, incoming payments or requests cannot be processed in time.

We can only guarantee that payments which arrive 1 week prior to the event will be processed in time. If you make your payment later, please bring a receipt.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Tickets have to be paid within 14 days from purchase. After that, you might receive a payment reminder.

The ticket has to be paid prior to the event. All unpaid tickets will be canceled as soon as the venue opens.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there.

Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.

If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.

If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Vouchers and discount codes can be redeemed in our ticket shop during the payment process.

If you have already ordered a ticket, please contact support@pony-events.eu to request a partial refund.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please use the form “Lost Ticket” in our ticket shop. If this does not work, please send an e-mail to support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please contact us as soon as possible via e-mail to make an arrangement. 

After the payment term is exceeded, orders will not be canceled. You will receive a payment reminder as you have placed a binding order.

If you do not react to this payment reminder, dunning costs may be raised.

In your own interest, please contact us as soon as possible to avoid unnecessary expenses and effort.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.  

If you can’t find the ticket, please use the “Lost Ticket” form in our ticket shop. If this doesn’t work, pease contact support@pony-events.eu to request a copy.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please refer to this site for any questions on privacy and data protection.

During the order process, we need your name, address, e-mail address and in some cases other data to order personalized goodies or to check if discounts apply. This data is necessary to fulfill contractual duties.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

When paying with PayPal or credit card, the ticket will be delivered immediately after the payment is processed. Please check your spam or junk folder, as the generated e-mails are falsely recognized as spam by some spam filters.

If you pay via bank transfer, it may take up to 14 days to process your payment as all bank payments have to be processed manually. Please also mind that no payments can be processed on weekends or holidays.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Some packages include a ticket. We need the size to order the t-shirts in adequate numbers per size.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

In general, tickets are personalized and not transferable.

If you want to transfer a ticket to another person, please use this form to request a change of the ticket holder.

If you have bought a ticket as a gift, please use this form to notify us.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, this is possible. Please use this form to request changes.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Yes, please contact support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please mind that all staff members are needed on-site during events for preparation and other tasks several days before the event starts. Therefore, incoming payments or requests cannot be processed in time.

We can only guarantee that payments which arrive 1 week prior to the event will be processed in time. If you make your payment later, please bring a receipt.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Tickets have to be paid within 14 days from purchase. After that, you might receive a payment reminder.

The ticket has to be paid prior to the event. All unpaid tickets will be canceled as soon as the venue opens.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there.

Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.

If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.

If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please use the form “Lost Ticket” in our ticket shop. If this does not work, please send an e-mail to support@pony-events.eu.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please contact us as soon as possible via e-mail to make an arrangement. 

After the payment term is exceeded, orders will not be canceled. You will receive a payment reminder as you have placed a binding order.

If you do not react to this payment reminder, dunning costs may be raised.

In your own interest, please contact us as soon as possible to avoid unnecessary expenses and effort.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.  

If you can’t find the ticket, please use the “Lost Ticket” form in our ticket shop. If this doesn’t work, pease contact support@pony-events.eu to request a copy.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

When paying with PayPal or credit card, the ticket will be delivered immediately after the payment is processed. Please check your spam or junk folder, as the generated e-mails are falsely recognized as spam by some spam filters.

If you pay via bank transfer, it may take up to 14 days to process your payment as all bank payments have to be processed manually. Please also mind that no payments can be processed on weekends or holidays.

This post is also available in: Deutsch (German)