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Due to COVID-19, GalaCon 2021 will be postponed to 2022. All Info here. Tickets stay valid, but refunds are possible. Form for Refunds here.
Please refer these FAQ for any issues. If you can’t find an answer, please feel free to write an E-Mail to support@pony-events.eu.
Support Forms:
At the event
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Deutsch (German)
No, cash payments would heavily slow down the check-in for all visitors and are therefore not accepted.
Even if we might accept cash payment due to special reasons, you will not be able to check-in before the opening ceremony starts.
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Deutsch (German)
Delivery
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Deutsch (German)
Yes, please contact support@pony-events.eu.
This post is also available in:
Deutsch (German)
General
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Deutsch (German)
Yes, please contact support@pony-events.eu.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
For ticket orders, this right of revocation does not apply.
The right of revocation for online or remote purchases is defined in § 312g of the German Civil Code (Bürgerliches Gesetzbuch – BGB).
Ticket purchases are excluded from this regulation (§ 312g (2) No. 9 BGB).
According to our terms and conditions, we grant a right of revocation within 14 days of purchase as a gesture of goodwill. This right of revocation is only granted up to 4 weeks prior to the event.
For our Merchandise Shop, the right of revocation only applies if the purchased product is not sold within a fundraising campaign or is only produced on demand.
If goods are produced according to customer demand, the right of revocation also does not apply according to § 312g (2) No. 1 BGB.
Accommodation services are also excluded according to § 312g (2) No. 9 BGB.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %.
However, this change does not affect our events which will take place in 2021.
The reduced VAT rates only apply if the service period is between July 1st and December 31st 2020. The relevant date is not the date of purchase or delivery of the ticket, but the actual date of the event.
This means that tickets for GalaCon 2021 and Everfree Encore 2021 will still be subject to the standard VAT rate of 19 % (7 % for accomodation fees). The prices will stay the same.
For merchandising purchased between July 1st and December 31st 2020 as well as tickets for the Series Anniversary on October 10th 2020, the reduced tax rate of 16 % applies.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please refer to the event site and our ticket shop.
This post is also available in:
Deutsch (German)
Merchandise Shop
This post is also available in:
Deutsch (German)
The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %.
However, this change does not affect our events which will take place in 2021.
The reduced VAT rates only apply if the service period is between July 1st and December 31st 2020. The relevant date is not the date of purchase or delivery of the ticket, but the actual date of the event.
This means that tickets for GalaCon 2021 and Everfree Encore 2021 will still be subject to the standard VAT rate of 19 % (7 % for accomodation fees). The prices will stay the same.
For merchandising purchased between July 1st and December 31st 2020 as well as tickets for the Series Anniversary on October 10th 2020, the reduced tax rate of 16 % applies.
This post is also available in:
Deutsch (German)
Payment
This post is also available in:
Deutsch (German)
Yes, please contact support@pony-events.eu.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
No, cash payments would heavily slow down the check-in for all visitors and are therefore not accepted.
Even if we might accept cash payment due to special reasons, you will not be able to check-in before the opening ceremony starts.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
For ticket orders, this right of revocation does not apply.
The right of revocation for online or remote purchases is defined in § 312g of the German Civil Code (Bürgerliches Gesetzbuch – BGB).
Ticket purchases are excluded from this regulation (§ 312g (2) No. 9 BGB).
According to our terms and conditions, we grant a right of revocation within 14 days of purchase as a gesture of goodwill. This right of revocation is only granted up to 4 weeks prior to the event.
For our Merchandise Shop, the right of revocation only applies if the purchased product is not sold within a fundraising campaign or is only produced on demand.
If goods are produced according to customer demand, the right of revocation also does not apply according to § 312g (2) No. 1 BGB.
Accommodation services are also excluded according to § 312g (2) No. 9 BGB.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %.
However, this change does not affect our events which will take place in 2021.
The reduced VAT rates only apply if the service period is between July 1st and December 31st 2020. The relevant date is not the date of purchase or delivery of the ticket, but the actual date of the event.
This means that tickets for GalaCon 2021 and Everfree Encore 2021 will still be subject to the standard VAT rate of 19 % (7 % for accomodation fees). The prices will stay the same.
For merchandising purchased between July 1st and December 31st 2020 as well as tickets for the Series Anniversary on October 10th 2020, the reduced tax rate of 16 % applies.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Tickets have to be paid within 14 days from purchase. After that, you might receive a payment reminder.
The ticket has to be paid prior to the event. All unpaid tickets will be canceled as soon as the venue opens.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please contact us as soon as possible via e-mail to make an arrangement.
After the payment term is exceeded, orders will not be canceled. You will receive a payment reminder as you have placed a binding order.
If you do not react to this payment reminder, dunning costs may be raised.
In your own interest, please contact us as soon as possible to avoid unnecessary expenses and effort.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please refer to the event site and our ticket shop.
This post is also available in:
Deutsch (German)
Terms and Conditions
This post is also available in:
Deutsch (German)
For ticket orders, this right of revocation does not apply.
The right of revocation for online or remote purchases is defined in § 312g of the German Civil Code (Bürgerliches Gesetzbuch – BGB).
Ticket purchases are excluded from this regulation (§ 312g (2) No. 9 BGB).
According to our terms and conditions, we grant a right of revocation within 14 days of purchase as a gesture of goodwill. This right of revocation is only granted up to 4 weeks prior to the event.
For our Merchandise Shop, the right of revocation only applies if the purchased product is not sold within a fundraising campaign or is only produced on demand.
If goods are produced according to customer demand, the right of revocation also does not apply according to § 312g (2) No. 1 BGB.
Accommodation services are also excluded according to § 312g (2) No. 9 BGB.
This post is also available in:
Deutsch (German)
Ticket Booking
This post is also available in:
Deutsch (German)
Yes, please contact support@pony-events.eu.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
No, cash payments would heavily slow down the check-in for all visitors and are therefore not accepted.
Even if we might accept cash payment due to special reasons, you will not be able to check-in before the opening ceremony starts.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %.
However, this change does not affect our events which will take place in 2021.
The reduced VAT rates only apply if the service period is between July 1st and December 31st 2020. The relevant date is not the date of purchase or delivery of the ticket, but the actual date of the event.
This means that tickets for GalaCon 2021 and Everfree Encore 2021 will still be subject to the standard VAT rate of 19 % (7 % for accomodation fees). The prices will stay the same.
For merchandising purchased between July 1st and December 31st 2020 as well as tickets for the Series Anniversary on October 10th 2020, the reduced tax rate of 16 % applies.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Tickets have to be paid within 14 days from purchase. After that, you might receive a payment reminder.
The ticket has to be paid prior to the event. All unpaid tickets will be canceled as soon as the venue opens.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please contact us as soon as possible via e-mail to make an arrangement.
After the payment term is exceeded, orders will not be canceled. You will receive a payment reminder as you have placed a binding order.
If you do not react to this payment reminder, dunning costs may be raised.
In your own interest, please contact us as soon as possible to avoid unnecessary expenses and effort.
This post is also available in:
Deutsch (German)
Ticket Support
This post is also available in:
Deutsch (German)
Yes, please contact support@pony-events.eu.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Tickets have to be paid within 14 days from purchase. After that, you might receive a payment reminder.
The ticket has to be paid prior to the event. All unpaid tickets will be canceled as soon as the venue opens.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Please contact us as soon as possible via e-mail to make an arrangement.
After the payment term is exceeded, orders will not be canceled. You will receive a payment reminder as you have placed a binding order.
If you do not react to this payment reminder, dunning costs may be raised.
In your own interest, please contact us as soon as possible to avoid unnecessary expenses and effort.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)