Ticket & Shop FAQ

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %.

However, this change does not affect our events which will take place in 2021.

The reduced VAT rates only apply if the service period is between July 1st and December 31st 2020. The relevant date is not the date of purchase or delivery of the ticket, but the actual date of the event.

This means that tickets for GalaCon 2021 and Everfree Encore 2021 will still be subject to the standard VAT rate of 19 % (7 % for accomodation fees). The prices will stay the same.

For merchandising purchased between July 1st and December 31st 2020 as well as tickets for the Series Anniversary on October 10th 2020, the reduced tax rate of 16 % applies.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please refer to this site for any questions on privacy and data protection.

During the order process, we need your name, address, e-mail address and in some cases other data to order personalized goodies or to check if discounts apply. This data is necessary to fulfill contractual duties.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %.

However, this change does not affect our events which will take place in 2021.

The reduced VAT rates only apply if the service period is between July 1st and December 31st 2020. The relevant date is not the date of purchase or delivery of the ticket, but the actual date of the event.

This means that tickets for GalaCon 2021 and Everfree Encore 2021 will still be subject to the standard VAT rate of 19 % (7 % for accomodation fees). The prices will stay the same.

For merchandising purchased between July 1st and December 31st 2020 as well as tickets for the Series Anniversary on October 10th 2020, the reduced tax rate of 16 % applies.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Vouchers and discount codes can be redeemed in our ticket shop during the payment process.

If you have already ordered a ticket, please contact support@pony-events.eu to request a partial refund.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please refer to this site for any questions on privacy and data protection.

During the order process, we need your name, address, e-mail address and in some cases other data to order personalized goodies or to check if discounts apply. This data is necessary to fulfill contractual duties.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %.

However, this change does not affect our events which will take place in 2021.

The reduced VAT rates only apply if the service period is between July 1st and December 31st 2020. The relevant date is not the date of purchase or delivery of the ticket, but the actual date of the event.

This means that tickets for GalaCon 2021 and Everfree Encore 2021 will still be subject to the standard VAT rate of 19 % (7 % for accomodation fees). The prices will stay the same.

For merchandising purchased between July 1st and December 31st 2020 as well as tickets for the Series Anniversary on October 10th 2020, the reduced tax rate of 16 % applies.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Vouchers and discount codes can be redeemed in our ticket shop during the payment process.

If you have already ordered a ticket, please contact support@pony-events.eu to request a partial refund.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %.

However, this change does not affect our events which will take place in 2021.

The reduced VAT rates only apply if the service period is between July 1st and December 31st 2020. The relevant date is not the date of purchase or delivery of the ticket, but the actual date of the event.

This means that tickets for GalaCon 2021 and Everfree Encore 2021 will still be subject to the standard VAT rate of 19 % (7 % for accomodation fees). The prices will stay the same.

For merchandising purchased between July 1st and December 31st 2020 as well as tickets for the Series Anniversary on October 10th 2020, the reduced tax rate of 16 % applies.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Vouchers and discount codes can be redeemed in our ticket shop during the payment process.

If you have already ordered a ticket, please contact support@pony-events.eu to request a partial refund.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

Please refer to this site for any questions on privacy and data protection.

During the order process, we need your name, address, e-mail address and in some cases other data to order personalized goodies or to check if discounts apply. This data is necessary to fulfill contractual duties.

This post is also available in: Deutsch (German)

This post is also available in: Deutsch (German)

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

This post is also available in: Deutsch (German)