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Due to COVID-19, GalaCon 2021 will be postponed to 2022. All Info here. Tickets stay valid, but refunds are possible. Form for Refunds here.
Please refer these FAQ for any issues. If you can’t find an answer, please feel free to write an E-Mail to support@pony-events.eu.
Support Forms:
At the event
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Deutsch (German)
No, cash payments would heavily slow down the check-in for all visitors and are therefore not accepted.
Even if we might accept cash payment due to special reasons, you will not be able to check-in before the opening ceremony starts.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
No, the ticket can also be presented on a smartphone or tablet. We only need to scan the QR or barcode.
Please mind that the check-in process is heavily slowed down if the barcode cannot be scanned properly.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
We do not sell day tickets in our online shop.
If the maximum capacity of the venue is not exceeded, we may sell day tickets at the box office.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Tickets will be sold at the box office as long as the maximum capacity of the venue is not exceeded.
Because the maximum capacity is limited due to safety regulations, we cannot guarantee that tickets will be available at the box office. Reservations are also not possible in any case.
Please also mind that the box office won’t be opened until all visitors are checked in, so usually not before the opening ceremony starts.
This post is also available in:
Deutsch (German)
General
This post is also available in:
Deutsch (German)
No, the ticket can also be presented on a smartphone or tablet. We only need to scan the QR or barcode.
Please mind that the check-in process is heavily slowed down if the barcode cannot be scanned properly.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
We do not sell day tickets in our online shop.
If the maximum capacity of the venue is not exceeded, we may sell day tickets at the box office.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
Tickets will be sold at the box office as long as the maximum capacity of the venue is not exceeded.
Because the maximum capacity is limited due to safety regulations, we cannot guarantee that tickets will be available at the box office. Reservations are also not possible in any case.
Please also mind that the box office won’t be opened until all visitors are checked in, so usually not before the opening ceremony starts.
This post is also available in:
Deutsch (German)
Payment
This post is also available in:
Deutsch (German)
No, cash payments would heavily slow down the check-in for all visitors and are therefore not accepted.
Even if we might accept cash payment due to special reasons, you will not be able to check-in before the opening ceremony starts.
This post is also available in:
Deutsch (German)
Ticket Booking
This post is also available in:
Deutsch (German)
No, cash payments would heavily slow down the check-in for all visitors and are therefore not accepted.
Even if we might accept cash payment due to special reasons, you will not be able to check-in before the opening ceremony starts.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)
We do not sell day tickets in our online shop.
If the maximum capacity of the venue is not exceeded, we may sell day tickets at the box office.
This post is also available in:
Deutsch (German)
Ticket Support
This post is also available in:
Deutsch (German)
No, the ticket can also be presented on a smartphone or tablet. We only need to scan the QR or barcode.
Please mind that the check-in process is heavily slowed down if the barcode cannot be scanned properly.
This post is also available in:
Deutsch (German)
This post is also available in:
Deutsch (German)