05 Sep

Covid-19 Pandemic

As announced on May 29th, GalaCon and Everfree Encore have been postponed to 2021.

  • What about already bought tickets?
    All tickets that have not been canceled, were automatically rebooked for 2021 on June 1st.
  • Do I need to rebook or chance my ticket?
    No, the old ticket is still valid for entry in 2021.
  • Can tickets still be refunded because of the Covid-19 Pandemic?
    In general, full refunds are no longer possible. It is still possible to change the ticket for a voucher. For more information or refunds because of special circumstances, please contact us.
30 Jun

Does the VAT reduction affect ticket prices?

The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %.

However, this change does not affect our events which will take place in 2021.

The reduced VAT rates only apply if the service period is between July 1st and December 31st 2020. The relevant date is not the date of purchase or delivery of the ticket, but the actual date of the event.

This means that tickets for GalaCon 2021 and Everfree Encore 2021 will still be subject to the standard VAT rate of 19 % (7 % for accomodation fees). The prices will stay the same.

For merchandising purchased between July 1st and December 31st 2020 as well as tickets for the Series Anniversary on October 10th 2020, the reduced tax rate of 16 % applies.

26 Jun

When will the ticket be delivered?

When paying with PayPal or credit card, the ticket will be delivered immediately after the payment is processed. Please check your spam or junk folder, as the generated e-mails are falsely recognized as spam by some spam filters.

If you pay via bank transfer, it may take up to 14 days to process your payment as all bank payments have to be processed manually. Please also mind that no payments can be processed on weekends or holidays.

26 Jun

I am not sure if I have already bought a ticket.

Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur.

If this doesn’t work or if you are still unsure, please contact support@pony-events.eu.

If you are unsure, please do not place another order but contact us first. If you accidentally order another ticket, you will have to pay the cancelation fee or even the full ticket price.

26 Jun

How will the ticket be delivered?

After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there.

Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.

26 Jun

Can I pay in cash?

No, cash payments would heavily slow down the check-in for all visitors and are therefore not accepted.

Even if we might accept cash payment due to special reasons, you will not be able to check-in before the opening ceremony starts.

26 Jun

I need more time for my payment. What can I do?

Please contact us as soon as possible via e-mail to make an arrangement. 

After the payment term is exceeded, orders will not be canceled. You will receive a payment reminder as you have placed a binding order.

If you do not react to this payment reminder, dunning costs may be raised.

In your own interest, please contact us as soon as possible to avoid unnecessary expenses and effort.

26 Jun

How much time do I have to pay for a ticket?

Tickets have to be paid within 14 days from purchase. After that, you might receive a payment reminder.

The ticket has to be paid prior to the event. All unpaid tickets will be canceled as soon as the venue opens.

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