FAQ Category: Ticket Booking

Covid-19 Pandemic

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

Does the VAT reduction affect ticket prices?

The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %. However, this change does not affect our events which will take place in 2021. The reduced VAT rates only Read More …

My ticket hasn’t arrived yet. What can I do?

Please check your spam or junk folder as the automatically generated e-mails are falsely recognized as spam by some spam filters.   If you can’t find the ticket, please use the “Lost Ticket” form in our ticket shop. If this doesn’t work, pease contact support@pony-events.eu to request a copy.

When will the ticket be delivered?

When paying with PayPal or credit card, the ticket will be delivered immediately after the payment is processed. Please check your spam or junk folder, as the generated e-mails are falsely recognized as spam by some spam filters. If you pay via bank transfer, it may take up to 14 days to process your payment Read More …

I am not sure if I have already bought a ticket.

Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur. If this doesn’t work or if you are still unsure, please contact support@pony-events.eu. If you are unsure, please do not place another order but contact us first. If Read More …

How will the ticket be delivered?

After the payment has arrived, a download link will be sent to your e-mail address. You can download the ticket in PDF format there. Tickets will not be shipped via mail. If you want your ticket shipped via mail, you will have to bear the shipping costs.

Can I pay in cash?

No, cash payments would heavily slow down the check-in for all visitors and are therefore not accepted. Even if we might accept cash payment due to special reasons, you will not be able to check-in before the opening ceremony starts.

I need more time for my payment. What can I do?

Please contact us as soon as possible via e-mail to make an arrangement.  After the payment term is exceeded, orders will not be canceled. You will receive a payment reminder as you have placed a binding order. If you do not react to this payment reminder, dunning costs may be raised. In your own interest, Read More …

How much time do I have to pay for a ticket?

Tickets have to be paid within 14 days from purchase. After that, you might receive a payment reminder. The ticket has to be paid prior to the event. All unpaid tickets will be canceled as soon as the venue opens.