FAQ Category: Returns, Cancelations and Changes

Covid-19 Pandemic

At the moment, there are no measures in effect which would affect our events. If the legal situation changes or an event might be affected by COVID-19 measures in any other way, we will inform you as soon as possible.

I am not sure if I have already bought a ticket.

Please use the “Lost Ticket” link in our ticket shop. If you have already bought a ticket, you will receive a copy, otherwise an error will occur. If this doesn’t work or if you are still unsure, please contact support@pony-events.eu. If you are unsure, please do not place another order but contact us first. If Read More …

Can I cancel a ticket?

Cancelations are possible up to 4 weeks prior to the event. After that, cancelations are no longer offered. Orders may be canceled without a cancelation fee within 14 days from purchase. The legal right of revocation does not apply. For later cancelations, a cancelation fee applies. The cancelation fee is 15,- € per ticket for standard Read More …

Can I downgrade a ticket?

For downgrades, the same regulations apply as for canceling a ticket. Downgrades are therefore possible up to 4 weeks prior to the event. If the downgrade is requested later than 14 days after purchase, a cancelation fee may apply. In case of a downgrade, the difference between the old and new ticket price (minus a Read More …

I have a voucher. How can I redeem it?

Vouchers and discount codes can be redeemed in our ticket shop during the payment process. If you have already ordered a ticket, please contact support@pony-events.eu to request a partial refund.

Are tickets transferable?

In general, tickets are personalized and not transferable. If you want to transfer a ticket to another person, please use this form to request a change of the ticket holder. If you have bought a ticket as a gift, please use this form to notify us.