Covid-19 Pandemic

Unfortunately, GalaCon had to be postponed again to 2022. What about already bought tickets? All tickets that have not been canceled, will be automatically rebooked for 2022 after June 30th 2021. Do I need to rebook or chance my ticket? No, the old ticket is still valid for entry in 2022. Is there a cancelation Read More …

Does the VAT reduction affect ticket prices?

The German government has reduced the VAT rate from the period of July 1st to December 31st 2020. The VAT rates are now 16 % instead of 19 % resp. 5 % instead of 7 %. However, this change does not affect our events which will take place in 2021. The reduced VAT rates only Read More …

What kinds of data are raised and how are they protected?

Please refer to this site for any questions on privacy and data protection. During the order process, we need your name, address, e-mail address and in some cases other data to order personalized goodies or to check if discounts apply. This data is necessary to fulfill contractual duties.

I have a voucher. How can I redeem it?

Vouchers and discount codes can be redeemed in our ticket shop during the payment process. If you have already ordered a ticket, please contact support@pony-events.eu to request a partial refund.